Terms & Conditions.

• Terms. These general terms and conditions, including any appendices, which form an integral part of the Agreement between us and you.
• We / us / our. BonusGroup LTD, a company registered in Bulgaria (company no. 207378054), with its registered office at Georgi Dimitrov 58, 2587 Bersin, Kyustendil, Bulgaria, and operations in Sofia.
• Service. The websites, hosting, client portal and online software we provide and host, including the bonusgroup.co.uk website, the BonusFlow all-in-one business platform (bonusflow.eu), the BonusBooks bookkeeping platform (bonusbooks.eu), and any custom software, websites, e-commerce stores or hosting we deliver to you.
• You / your. The legal or natural person who uses the Service.
• Agreement. The contract between us and you under which the Service is provided, including these Terms and any appendices.

The Agreement is formed once you have completed the registration or order process and accepted these Terms: for our products, when you create an account or take out a subscription; for projects, when you accept a quote or scope of work. We may decline a request without stating a reason.

You are granted a non-exclusive, non-transferable right to use the Service for the duration of the Agreement. You must provide truthful, up-to-date details and keep them current. We process your personal data as described in our Privacy Policy. Where we process data on your behalf (for example your customers' data inside the platforms) we act as processor and you as controller; the details are set out in our Data Processing Addendum, available on request. You are responsible for using the Service lawfully. We may suspend the Service, remove material or block access if you breach these Terms, infringe third-party rights, or overload our systems, and we will notify you as soon as possible. Prohibited uses include selling stolen or illegal goods, infringing intellectual property, violating others' privacy, and attempting unauthorised access or distributing malware.

You will receive an invoice, payable within 14 days. If you have authorised automatic payment and it fails, we will notify you and allow a further 14 days. We may restrict access to the Service if you do not pay on time, which can include suspending a domain name so it is temporarily inaccessible. If payment remains outstanding we may involve a debt-collection agency, and the associated costs will be charged to you.

Unless otherwise agreed, the Agreement runs for one (1) year and renews automatically for further one-year terms. To end it, give notice in writing (by email or post) at least one month before the end of the current term. We may terminate immediately on your bankruptcy or insolvency, loss of control over your assets, or material breach of these Terms (in particular the lawful-use provisions). Termination does not relieve you of the obligation to pay outstanding invoices.

We are not a party to the business you conduct through the Service or to any agreement you make with your customers; you are responsible for your offerings, their quality and their compliance with the law. If a third party holds us responsible for something you are responsible for, you will indemnify us, including for any legal costs.

We may amend these Terms, including for ongoing agreements. Updated Terms will be published on our website and emailed to you at least 14 days before they take effect. Minor changes, or changes required by law, may be made without your acceptance.